Terms & Policies

 

DEPOSIT POLICY

Accommodation bookings require a 25% deposit of the total reservation. The remaining balance and final payment is due 7 (seven) days prior to your arrival.

Event bookings require ‘hold the date’ fee to hold the space. Followed by a 50% deposit of your total event cost estimate three months prior to the date of the event. A preliminary invoice will be provided for reference. The remaining balance and final payment is due 30 days prior to your event.

We recommend purchasing travel insurance for your vacation. This ensures fully refundable changes to your reservation outside of our cancellation policy. 

CANCELLATION POLICY

For accommodations, cancellation notification must occur at least 35 days prior to your arrival date to receive a partial refund. A non-refundable booking fee of 15% of your total reservation amount will not be returned.

We are sorry, but cancellation notifications made within 35 days of arrival are not eligible for a refund.

Reductions to the number of people within your reservation or booking, such as party size or duration of stay, made within 35 days of arrival will not receive rate adjustments.

For events, once payments are made, refunds are not issued.

RESERVATIONS THAT WE NEED TO CANCEL

We are located in the foothills of the Canadian Rocky Mountains. If we feel that the the weather is going to affect the enjoyment of your stay, then we reserve the right to reschedule your stay and/or make other arrangements with you.

ADDITIONAL COST ITEMS

Our staff is happy to make additional Alberta adventures and relaxation opportunities available to our guests. Some of the items and services that could be available, but are not included in the Rate and Lodge Fees are:

  • Spa services or treatments

  • Goods for sale at the The Lodge Mercantile 

  • Reserve list wine and spirits

  • Off-property excursions (e.g. golfing, fishing trips, boat tours, etc)

  • Alberta Fish, Wildlife & Parks licenses

  • Private event site fees

  • Round-trip airport ground transfers to and from airport

  • Helicopter hiking and sight seeing tours